* {
  padding: 0;
  margin: 0;
}

html,
body {
  width: 100%;
  height: 100%;
  background: #f9f9f9;
  overflow: hidden;
  font-family: PingFang SC-Bold, PingFang SC;
}

/**
 * 帮助中心页样式
 */
.nav1 {
  overflow: auto;
  max-height: 100%;
}

.nav {
  width: 100%;
  display: -webkit-flex;
  -webkit-justify-content: space-around;
  -webkit-align-items: center;
  display: flex;
  justify-content: space-around;
  align-items: center;
  font-size: 4.2667vw;
  font-weight: 400;
  color: #999999;
  border-bottom: 1px solid rgba(221, 221, 221, 1);
  background: #ffffff;
  margin-top: 2px;
}

.nav span {
  flex: 1;
  padding: 0 3.6667vw;
  padding-top: 2.1333vw;
}

.nav .nav-item {
  line-height: 9.3333vw;
  text-align: center;
}

.nav .active {
  font-weight: 800;
  color: rgba(41, 118, 255, 1);
}

.nav .nav-item p {
  width: 3.2vw;
  height: 2.1333vw;
  background: rgba(41, 118, 255, 1);
  margin: 0 auto;
  visibility: hidden;
}

.nav .active p {
  visibility: visible;
}

.btn-list {
  width: 100%;
  background: #ffffff;
  box-shadow: 0px 0px 5px rgba(0, 0, 0, 0.05);
  padding: 5.8667vw 0;
  margin-top: 2.6667vw;
}

.btn-list .btn-item {
  display: flex;
  font-size: 3.2vw;
  font-weight: 400;
  color: rgba(153, 153, 153, 1);
  text-align: center;
}

.btn-list .btn-item span {
  flex: 1;
}

.btn-list .btn-item span div {
  width: 13vw;
  height: 13vw;
}

.btn-list .btn-item img {
  width: 13vw;
  height: 13vw;
  margin-bottom: 1.488vw;
}

.top-text {
  font-size: 3.2vw;
  font-weight: 400;
  color: rgba(153, 153, 153, 1);
  padding: 2.5333vw 5.6vw;
}

.top-text img {
  width: 8.2667vw;
  height: 2.6667vw;
  margin-right: 2vw;
}

.question-list {
  width: 100%;
  background: #ffffff;
}

.question-list ul {
  list-style: none;
  padding: 0 5.3333vw;
  overflow-y: auto;
}

.question-list li {
  padding: 4vw 0;
  font-size: 3.7333vw;
  font-weight: 400;
  color: rgba(102, 102, 102, 1);
  display: flex;
  display: -webkit-flex;
  -webkit-justify-content: space-between;
  -webkit-align-items: center;
  justify-content: space-between;
  align-items: center;
}

.question-list li .hot {
  font-style: normal;
  font-size: 3.2vw;
  font-weight: 800;
  color: rgba(255, 255, 255, 1);
  background: #ff6927;
  border-radius: 50px;
  padding: 0 1.6vw;
  margin-left: 2.2667vw;
}

.question-list .right-arrow,
.video-list .right-arrow {
  content: "";
  display: inline-block;
  height: 2.1707vw;
  width: 2.1707vw;
  border-width: 0.2667vw 0.2667vw 0 0;
  border-color: #999999;
  border-style: solid;
  transform: matrix(0.71, 0.71, -0.71, 0.71, 0, 0);
  -webkit-transform: matrix(0.71, 0.71, -0.71, 0.71, 0, 0);
}

.video-list {
  background: #ffffff;
  margin: 2.6667vw;
}

.video-list ul {
  list-style: none;
  padding: 0;
  overflow-y: auto;
}

.video-list li {
  padding: 4vw 5.3333vw;
  font-size: 3.7333vw;
  font-weight: 400;
  color: rgba(102, 102, 102, 1);
  display: flex;
  display: -webkit-flex;
  -webkit-justify-content: space-between;
  -webkit-align-items: center;
  justify-content: space-between;
  align-items: center;
  border-bottom: 1px solid #f9f9f9;
}

.feedback-old {
  width: 100%;
  background: rgba(255, 255, 255, 1);
  box-shadow: 0px 0px 10px rgba(0, 0, 0, 0.05);
  font-size: 4.2667vw;
  font-weight: bold;
  color: rgba(41, 118, 255, 1);
  text-align: center;
  padding: 3.4667vw 0;
  position: fixed;
  bottom: 0;
}

.feedback {
  display: none;
  align-items: center;
  width: 100%;
  font-weight: 400;
  color: #000000;
  background: rgba(255, 255, 255, 1);
  font-size: 4.2667vw;
  text-align: center;
  position: fixed;
  bottom: 0;
}

.feedback .feedback-icon {
  width: 6.4vw;
  height: 6.4vw;
  margin-right: 1.3333vw;
}

.feedback .feedback-left {
  display: flex;
  justify-content: center;
  align-items: center;
  flex: 1;
  padding: 3.4667vw 0;
}

.feedback .feedback-right {
  position: relative;
  display: flex;
  justify-content: center;
  align-items: center;
  flex: 1;
  padding: 3.4667vw 0;
}

.feedback .feedback-right .red-point {
  position: absolute;
  top: 2.6667vw;
  left: 18.2667vw;
  width: 1.6vw;
  height: 1.6vw;
  background: #eb5a51;
  border-radius: 50%;
}

.feedback .feedback-btn-line {
  width: 0.5px;
  height: 6.6667vw;
  background: #eee;
}

.message-icon {
  width: 16vw;
  height: 16vw;
  position: fixed;
  bottom: calc(13.3vw + 2.9333vw);
  right: 4.2667vw;
  /* background: rgba(255, 255, 255, 1);
  box-shadow: 0px 0px 10px rgba(0, 0, 0, 0.1);
  border-radius: 50%; */
}

.cover-bg {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background: rgba(0, 0, 0, 0.5);
  display: flex;
  -webkit-justify-content: center;
  -webkit-align-items: center;
  justify-content: center;
  align-items: center;
}

.cover-bg .cover-body {
  position: relative;
}

.cover-bg .t1 {
  font-size: 5.4667vw;
  font-weight: 800;
  color: rgba(51, 51, 51, 1);
  position: absolute;
  top: 7.0667vw;
  left: 8.2667vw;
}

.cover-bg .t2 {
  font-size: 4vw;
  font-weight: 400;
  color: rgba(51, 51, 51, 1);
  position: absolute;
  top: 15.3333vw;
  left: 8.2667vw;
}

.cover-bg .t3 {
  width: 100%;
  font-size: 3.6vw;
  font-weight: 400;
  color: rgba(153, 153, 153, 1);
  position: absolute;
  bottom: 5.0667vw;
  text-align: center;
}

.cover-bg img {
  width: 68.2667vw;
  height: 95.4667vw;
  border-radius: 1.0667vw;
}

.none {
  display: none;
}

/**
 * 问题反馈页样式
 */

.mail-input {
  margin: 2.6667vw 2.6667vw 4.2667vw 2.6667vw;
  background: rgba(255, 255, 255, 1);
  border: 1px solid rgba(230, 230, 230, 1);
  border-radius: 1.0667vw;
  padding: 0 4vw;
}

.mail-input input {
  width: 86.4vw;
  display: block;
  border: 0px;
  outline: none;
  border-radius: 1.0667vw;
  background: rgba(255, 255, 255, 1);
  color: #333333;
  padding: 4vw 0;
  font-size: 3.7333vw;
  font-weight: 400;
  /* 解决IOS下input输入框无法输入问题 */
  -webkit-user-select: text !important;
  line-height: 5.1333vw;
  display: inline-block;
  overflow: hidden;
  text-align: left;
}

.mail-input input::-webkit-input-placeholder {
  color: rgba(153, 153, 153, 1);
}

.question-type {
  display: block;
  margin: 0 2.6667vw;
  position: relative;
}

.question-type .select {
  border-radius: 1.0667vw;
  font-size: 3.7333vw;
  font-weight: 400;
  color: rgba(153, 153, 153, 1);
  border: 1px solid rgba(230, 230, 230, 1);
  outline: none;
  appearance: none;
  -moz-appearance: none;
  -webkit-appearance: none;
  background: url("../img/dropdown.png") center no-repeat;
  background-color: rgba(255, 255, 255, 1);
  background-size: 3.2vw;
  background-position-x: 87.4667vw;
  padding: 4vw;
}

.question-type .select.color333 {
  color: #333333;
}

.question-type .question-option {
  list-style: none;
  padding: 0;
  overflow-y: auto;
  margin-top: 0.5333vw;
  border-radius: 1.0667vw;
  display: none;
  width: 100%;
  position: absolute;
  z-index: 3;
  max-height: 100vw;
}

.question-option li {
  background: #ffffff;
  padding: 3.6vw 5.3333vw;
  font-size: 4.2667vw;
  font-weight: 400;
  color: rgba(51, 51, 51, 1);
}

.question-option li .radio {
  float: right;
  width: 5.3333vw;
  height: 5.3333vw;
  background: url("../img/radio-noclick.png") no-repeat;
  background-size: cover;
}

.question-option li .active {
  background: url("../img/radio-click.png") no-repeat;
  background-size: cover;
}

.question-text {
  margin: 4.2667vw 2.6667vw;
  margin-bottom: 3.3333vw;
  background: rgba(255, 255, 255, 1);
  border: 1px solid rgba(230, 230, 230, 1);
  border-radius: 1.0667vw;
  padding: 2.0667vw 3.2667vw;
  position: relative;
}

.question-text textarea {
  width: 100%;
  min-height: 28.2667vw;
  border: 0px;
  outline: none;
  border-radius: 1.0667vw;
  background: rgba(255, 255, 255, 1);
  color: #333333;
  text-align: left;
  resize: none;
  padding: 1vw;
}

.question-text textarea::-webkit-input-placeholder {
  color: rgba(153, 153, 153, 1);
}

.question-text .text-number {
  font-size: 3.7333vw;
  font-weight: 400;
  color: rgba(153, 153, 153, 1);
  text-align: right;
}

.back-photo {
  margin: 0 6.9333vw;
  font-size: 3.7333vw;
  font-weight: 400;
  color: rgba(153, 153, 153, 1);
}

.back-photo .photo {
  width: 21.3333vw;
  height: 21.3333vw;
  background: rgba(255, 255, 255, 1);
  border: 1px solid rgba(230, 230, 230, 1);
  border-radius: 1.0667vw;
  margin-top: 3.0667vw;
  display: -webkit-flex;
  -webkit-justify-content: center;
  -webkit-align-items: center;
  display: flex;
  justify-content: center;
  align-items: center;
  color: #999999;
  font-size: 12.2667vw;
  position: relative;
}

.back-photo .photo .delete-icon {
  width: 5.3333vw;
  height: 5.3333vw;
  position: absolute;
  background: #ff0000;
  border-radius: 50px;
  color: #ffffff;
  display: flex;
  justify-content: center;
  align-items: center;
  top: -2.6666vw;
  right: -2.666vw;
}

.back-photo .photo .delete-icon i {
  width: 2.5333vw;
  height: 0.8vw;
  background: rgba(255, 255, 255, 1);
  border-radius: 0.4vw;
}

.back-photo .photo .upload-bg {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 100%;
  height: 100%;
  background: rgba(0, 0, 0, 0.5);
  border-radius: 1.0667vw;
}

.back-photo .photo .upload-bg img {
  width: 10vw;
  height: 10vw;
}

.back-photo .photo img {
  width: 100%;
  height: 100%;
}

.sumbit {
  position: fixed;
  bottom: 16vw;
  left: 0;
  width: 100%;
}

.sumbit .btn {
  font-size: 4.2667vw;
  font-weight: bold;
  color: rgba(255, 255, 255, 1);
  padding: 3.6vw 0;
  text-align: center;
  background: rgba(187, 187, 187, 1);
  border-radius: 50px;
  position: relative;
  margin: 0 5.3333vw;
}

.sumbit .blue {
  background: #2976ff;
}

.tips {
  position: fixed;
  bottom: 3.7333vw;
  left: 0;
  width: 100%;
  text-align: center;
  font-size: 3.2vw;
  font-weight: 400;
  color: #999999;
}

.tips .span {
  color: #2976ff;
}

/**
 * 问题详情页样式
 */

.detail-header {
  margin: 2.6667vw 2.6667vw 0 2.6667vw;
  background: rgba(255, 255, 255, 1);
  box-shadow: 0px 0px 10px rgba(0, 0, 0, 0.05);
  border-radius: 1.0667vw;
}

.detail-header video {
  width: 100%;
  /* height: 36.6667vw; */
}

.detail-body {
  max-height: 97%;
  overflow-y: auto;
  padding: 2.6667vw;
  word-wrap: break-word;
}

.previewContent {
  background: rgba(255, 255, 255, 1);
  box-shadow: 0px 0px 10px rgba(0, 0, 0, 0.05);
  border-radius: 1.0667vw;
  padding: 5.333vw;
}

.title {
  font-size: 4.8vw;
  font-weight: bold;
  line-height: 9.3333vw;
  color: rgba(51, 51, 51, 1);
  text-align: center;
  margin-bottom: 4.6667vw;
}

.line {
  height: 1px;
  background: rgba(249, 249, 249, 1);
}

.content {
  margin-top: 5.6vw;
}

.content .answer-text {
  font-size: 3.7333vw;
  font-weight: 400;
  line-height: 5.3333vw;
  color: rgba(102, 102, 102, 1);
}

.content .answer-text b {
  font-size: 4vw;
  font-weight: bold;
  line-height: 9.3333vw;
  color: rgba(51, 51, 51, 1);
}

.more-tips {
  font-size: 3.2vw;
  font-weight: 400;
  line-height: 4.8vw;
  color: rgba(153, 153, 153, 1);
  text-align: center;
  margin-top: 4.8vw;
}

.footer {
  text-align: center;
  font-size: 3.7333vw;
  font-weight: 400;
  line-height: 4.8vw;
  color: rgba(102, 102, 102, 1);
  display: flex;
}

.like {
  flex: 1;
  text-align: center;
  -webkit-justify-content: center;
  -webkit-align-items: center;
  display: flex;
  justify-content: center;
  align-items: center;
}

.like span {
  margin-left: 1.6vw;
  vertical-align: bottom;
}

.like img {
  width: 6.4vw;
  height: 6.4vw;
}

.detail-body .question-list {
  background: #ffffff;
  border-radius: 1.0667vw;
}

.detail-body .question-list ul {
  list-style: none;
  padding: 0;
  overflow-y: auto;
  border-radius: 1.0667vw;
}

.detail-body .question-list li {
  padding: 4vw 5.3333vw;
  font-size: 3.7333vw;
  font-weight: 400;
  color: rgba(102, 102, 102, 1);
  display: flex;
  display: -webkit-flex;
  -webkit-justify-content: space-between;
  -webkit-align-items: center;
  justify-content: space-between;
  align-items: center;
  border-bottom: 1px solid #f9f9f9;
}

.detail-body .question-list li span {
  max-width: 90%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.detail-cover {
  width: 100%;
  height: 100%;
  position: fixed;
  top: 0;
  left: 0;
  background: rgba(0, 0, 0, 0.5);
  z-index: 3;
  display: none;
}

.detail-cover-content {
  background: #ffffff;
  border-radius: 8px;
  margin: 3.2vw;
  width: 100%;
  align-self: flex-end;
}

.detail-cover-content .detail-cover-item {
  background: rgba(255, 255, 255, 1);
  opacity: 1;
  border-radius: 1.0667vw;
  padding: 4vw 5.3333vw;
  font-size: 4.2667vw;
  font-weight: 400;
  color: rgba(51, 51, 51, 1);
}

.detail-cover-content .detail-cover-item .radio {
  float: right;
  width: 5.3333vw;
  height: 5.3333vw;
  background: url("../img/radio-noclick.png") no-repeat;
  background-size: cover;
}

.detail-cover-content .detail-cover-item .active {
  background: url("../img/radio-click.png") no-repeat;
  background-size: cover;
}

.toast {
  position: fixed;
  width: 100%;
  text-align: center;
  display: none;
  bottom: 64px;
  bottom: calc(64px + constant(safe-area-inset-bottom));
  bottom: calc(64px + env(safe-area-inset-bottom));
}

.toast span {
  max-width: 80%;
  background: rgba(0, 0, 0, 0.75);
  padding: 10px 20px;
  min-height: 40px;
  border-radius: 20px;
  font-size: 14px;
  font-family: PingFangSC-Regular, PingFang SC;
  font-weight: 400;
	color: #fff;
}

/* 
 * 帮助反馈成功样式 
 */
.succ-img {
  margin-top: 48vw;
  text-align: center;
}

.succ-img img {
  width: 11.7333vw;
  height: 11.7333vw;
}

.succ-img p {
  margin-top: 4.2667vw;
  font-size: 4.2667vw;
  font-weight: 400;
  color: #333333;
}

/**
 * 反馈记录列表
 */
.record-wrap {
  width: 100%;
  height: 100%;
  background: #f5f5f5;
  font-family: PingFang SC-Bold, PingFang SC;
}
.record-ul {
  height: 100%;
  font-size: 4.2667vw;
  font-weight: bold;
  color: #333333;
  overflow-y: auto;
}
.record-ul li:first-child {
  margin-top: 3.2vw;
}
.record-ul li {
  padding: 3.4667vw 4.2667vw 0;
  background: #fff;
}
.record-ul li .record-content {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.record-ul li .record-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 3.7333vw;
  font-weight: 400;
  color: #999999;
  margin-top: 0.2667vw;
}
.record-ul li .foot .record-status {
  font-size: 3.4667vw;
  color: #333333;
}
.color-blue {
  color: #2976ff;
}
.record-ul li .record-line {
  width: 97.8667vw;
  height: 1px;
  margin-top: 2.93333vw;
  margin-left: -2.1333vw;
  background: #eeeeee;
}
.record-wrap .no-record {
  text-align: center;
}
.record-wrap .no-record img {
  width: 56vw;
  height: 40vw;
  margin: 57.8667vw 0 3.2vw;
}
.record-wrap .no-record p {
  font-size: 4vw;
  font-weight: 400;
  color: #666666;
}

/**
 * 反馈记录详情
 */
.record-detail-wrap {
  width: 100%;
  height: 100%;
  padding-top: 3.2vw;
  background: #f5f5f5;
  font-family: PingFang SC-Bold, PingFang SC;
}
.record-detail-wrap .detail-box {
  height: calc(100% - 11.2vw);
  padding: 4.8vw 4.2667vw;
  background: #fff;
  overflow-y: auto;
}
.record-detail-wrap .detail-box .feedback-title {
  display: flex;
  align-items: center;
  margin-bottom: 3.4667vw;
  font-size: 3.7333vw;
  font-weight: bold;
  color: #333333;
}
.record-detail-wrap .detail-box .feedback-title img {
  width: 9.3333vw;
  height: 9.3333vw;
  margin-right: 1.6vw;
}
.record-detail-wrap .detail-box .feedback-info {
  font-size: 3.7333vw;
  font-weight: 400;
  color: #333333;
  line-height: 6.5333vw;
}
.record-detail-wrap .detail-box .feedback-info-title {
  color: #999;
}
.record-detail-wrap .detail-box .feedback-msg {
  margin-top: 2.9333vw;
  margin-bottom: 3.7333vw;
  font-size: 3.4667vw;
  font-weight: 400;
  color: #333333;
}
.record-detail-wrap .detail-box .feedback-img {
  display: flex;
  max-width: 252vw;
  height: 27.2vw;
  overflow-y: hidden;
  overflow-x: auto;
  margin-bottom: 3.7333vw;
}
.record-detail-wrap .detail-box .feedback-img img {
  width: 27.2vw;
  height: 27.2vw;
  margin-right: 0.8vw;
}
.record-detail-wrap .detail-box .feedback-time {
  margin-bottom: 2.4vw;
  font-size: 2.9333vw;
  font-weight: 400;
  color: #999999;
}
.record-detail-wrap .detail-box .feedback-line {
  width: 100%;
  margin-top: 2.1333vw;
  margin-bottom: 4.8vw;
}
.record-detail-wrap .detail-box .feedback-content {
  margin-bottom: 2.4vw;
  font-size: 3.4667vw;
  font-weight: 400;
  color: #333333;
}